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  • Full Time
  • Chicago

Website Hudson Sky LLC

Senior Support Technician

Location: Chicago, IL

Company Overview:

We are a leading Managed Services Provider based in Chicago, IL. Our company offers a range of IT solutions to small and medium-sized businesses in the area. We pride ourselves on providing exceptional service and delivering innovative solutions to our clients. We are seeking a Level 3 Help Desk Technician to join our team.

Job Description:

The Senior Support Technician will provide technical support to our clients via phone, email, and remote assistance, as well as on-site visits as needed. The ideal candidate will have a strong understanding of computer hardware and software, excellent troubleshooting and problem-solving skills, and the ability to lead and mentor Level 1 and Level 2 technicians. This position requires a high level of technical expertise and the ability to work independently and as part of a team.

Responsibilities:

  • Provide technical support to clients via phone, email, remote assistance, and on-site visits
  • Troubleshoot and resolve complex issues related to computer hardware, software, and network connectivity
  • Install and configure software and hardware for clients
  • Document and track all support requests and resolutions in a help desk ticketing system
  • Serve as a mentor and leader for Level 1 and Level 2 technicians
  • Manage and prioritize multiple support requests and projects
  • Work closely with clients to understand their business needs and provide customized solutions
  • Continuously develop knowledge and skills related to IT support and industry trends
  • Participate in ongoing training and professional development opportunities
  • Communicate effectively with clients and team members

Requirements:

  • Bachelor’s degree in IT or related field
  • 5+ years of experience in IT support or a related field
  • Strong understanding of computer hardware and software, including Microsoft Windows and Office applications
  • Excellent troubleshooting and problem-solving skills
  • Strong customer service and communication skills
  • Ability to work independently and as part of a team
  • Familiarity with remote support tools and ticketing systems
  • Experience with on-site support and client interaction
  • Experience leading and mentoring Level 1 and Level 2 technicians
  • Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified Professional (MCP) a plus

We offer competitive compensation packages, including a base salary and opportunities for performance-based bonuses, as well as a comprehensive benefits package. If you are a motivated and customer-focused IT support professional with a high level of technical expertise, we want to hear from you!

To apply for this job email your details to erick.froseth@hudsonsky.com